Terms & Conditions

Care N Tour Website and Patient Coordination Terms Last Updated: 23 June 2026

Important Summary

This summary is provided for convenience only and does not replace the full Terms below.

Care N Tour is a medical travel coordination and patient support company. Care N Tour is not a hospital, clinic, doctor, insurer, airline, hotel, or emergency medical provider.
Medical advice, diagnosis, treatment, prescriptions, procedures, consent forms, and clinical decisions are provided by independent licensed healthcare providers.
Website content, package examples, prices, treatment timelines, and recovery information are general information only until confirmed in writing.
Travel, accommodation, medical provider, payment gateway, insurance, visa support, translation, and other third-party services are subject to the separate terms of the relevant provider.
Refunds, cancellations, credits, and rescheduling are governed by Care N Tour's Refund & Cancellation Policy and any specific written package confirmation.
Nothing in these Terms limits any mandatory consumer-protection or patient rights that apply under applicable law.

1. Introduction and Acceptance

These Terms & Conditions govern access to and use of the Care N Tour website, digital forms, enquiry channels, patient coordination services, travel coordination support, concierge services, and related communications.

By accessing the website, submitting an enquiry, requesting a consultation, communicating with Care N Tour by phone, WhatsApp, email, website form, social media, or other channel, creating or using an account, accepting a quotation, making a payment, or using any Care N Tour service, you agree to these Terms.

If you act on behalf of a patient, companion, family member, company, referral partner, insurer, sponsor, or other person, you confirm that you have authority to act for that person and to provide information on that person's behalf.

If you do not agree with these Terms, you should not use the website or services.

2. Who We Are

Care N Tour provides Egypt-based medical travel coordination and patient support services for international patients, families, referral partners, and corporate enquiries.

Care N Tour may support users with treatment planning coordination, access to medical providers, appointment scheduling, travel preparation, accommodation coordination, local transportation, translation support, concierge assistance, recovery support, and follow-up coordination.

Contact details: Email: info@carentour.com Phone / WhatsApp: +20 122 9503333 Office: Office 23, Building D, Agora Mall, New Cairo, Egypt

3. Key Definitions

For these Terms:

"Care N Tour", "we", "us", or "our" means Care N Tour and its authorized team members, representatives, and service coordinators.
"User", "you", or "your" means any person who accesses the website, contacts Care N Tour, submits information, requests a service, accompanies a patient, pays for a service, or uses any Care N Tour service.
"Patient" means the person seeking, considering, receiving, or following up on medical services.
"Companion" means a family member, friend, assistant, guardian, or other person travelling with or supporting the patient.
"Healthcare Provider" means any independent doctor, hospital, clinic, laboratory, imaging center, pharmacy, medical professional, therapist, or healthcare facility involved in patient care.
"Third-Party Provider" means any independent provider other than Care N Tour, including healthcare providers, hotels, airlines, transport providers, translators, visa support providers, insurers, tour operators, payment processors, and technology providers.
"Services" means the coordination, support, administrative, concierge, communication, and travel assistance services provided by Care N Tour.
"Package" means a written offer, quotation, plan, itinerary, invoice, or confirmation that combines one or more services.
"Confirmed Booking" means a booking, package, appointment, or service that has been accepted in writing and for which the required payment or deposit has been received.

4. Scope of Care N Tour Services

Care N Tour may provide some or all of the following, depending on the package and written confirmation:

initial enquiry handling and case routing;
coordination of medical file review with healthcare providers;
matching the patient with potentially suitable healthcare providers;
appointment scheduling and itinerary coordination;
treatment planning coordination based on provider input;
package quotation and administrative coordination;
assistance with travel preparation, accommodation, local transportation, and airport transfers;
translation, interpretation, and multilingual coordination support;
companion and family support arrangements;
concierge-style assistance during the patient journey;
aftercare communication and follow-up coordination with healthcare providers;
referral, partner, corporate, and institutional coordination.

Not every service is included in every package. Only the services listed in the written confirmation, invoice, or package summary are included.

5. No Medical Advice or Emergency Service

Care N Tour does not practice medicine. Care N Tour does not diagnose, prescribe, operate, perform medical procedures, provide clinical opinions, approve medical suitability, or replace consultation with a licensed healthcare professional.

Any information available on the website or provided by Care N Tour is for general coordination and informational purposes only. It is not medical advice and must not be used as a substitute for professional medical consultation, diagnosis, treatment, or emergency care.

In a medical emergency, the patient or companion must contact local emergency services, attend the nearest emergency department, or contact the treating healthcare provider immediately. Care N Tour communication channels must not be treated as emergency medical channels.

6. Independent Healthcare Providers

Healthcare providers are independent professionals or institutions. They are responsible for their own clinical services, licensing, medical advice, diagnoses, prescriptions, procedures, treatment plans, consent documents, medical records, infection-control standards, professional conduct, and clinical outcomes.

Care N Tour may help identify, introduce, communicate with, or coordinate with healthcare providers, but Care N Tour does not control the clinical judgment of any healthcare provider.

Any doctor-patient, hospital-patient, clinic-patient, or provider-patient relationship is between the patient and the relevant healthcare provider. The patient should read and understand all medical consent forms, provider terms, admission documents, discharge instructions, and financial documents before signing or accepting them.

7. Provider Credentials and Availability

Care N Tour seeks to coordinate with reputable healthcare providers. However, provider availability, credentials, accreditations, clinical capacity, treatment methods, prices, and policies may change over time.

Statements on the website about providers, facilities, accreditations, experience, certifications, languages, procedures, equipment, or pricing are based on information available to Care N Tour at the relevant time. Patients may request current provider details before confirming a booking.

Care N Tour does not guarantee that a specific doctor, hospital, clinic, room type, appointment date, operating slot, treatment method, or accommodation option will remain available unless expressly confirmed in writing.

8. Eligibility and Capacity

You must be at least 18 years old and legally capable of entering into these Terms. If the patient is a minor or lacks legal capacity, a parent, guardian, or legally authorized representative must act for the patient.

Care N Tour may decline, suspend, or stop services where the request is unsafe, unlawful, incomplete, outside Care N Tour's service scope, medically unsuitable according to a provider, financially unconfirmed, abusive, fraudulent, misleading, or otherwise inappropriate.

9. Patient Information and Medical Records

The patient must provide accurate, complete, current, and truthful information, including medical history, diagnosis, medication, allergies, prior surgeries, pregnancy status, test results, imaging, prescriptions, lifestyle factors, travel documents, payment information, and emergency contact details.

The patient must promptly update Care N Tour and the healthcare provider if any information changes before, during, or after travel.

Care N Tour may rely on the information provided by the patient, companion, payer, referral partner, or healthcare provider. Care N Tour is not responsible for delay, unsuitable planning, increased cost, treatment refusal, or adverse consequences caused by missing, inaccurate, outdated, incomplete, translated incorrectly, or misleading information.

By submitting medical records or personal information, you authorize Care N Tour to share relevant information with healthcare providers and third-party providers as reasonably necessary to assess, plan, coordinate, provide, or follow up on the requested services.

10. Translation and Interpretation

Care N Tour may assist with translation, interpretation, and multilingual coordination. Translation and interpretation support is provided to help communication and logistics. Unless expressly confirmed in writing, it is not a sworn, certified, court-approved, or legally binding translation service.

The patient remains responsible for ensuring that they understand medical advice, consent forms, risks, benefits, alternatives, discharge instructions, and financial obligations before proceeding with treatment.

11. Enquiries and Free Consultations

Submitting an enquiry, completing a website form, or requesting an initial consultation does not by itself create a confirmed booking, doctor-patient relationship, entitlement to treatment, fixed price, or guarantee of availability.

Care N Tour may request additional information before coordinating provider review or preparing a package. Care N Tour may be unable to provide a meaningful estimate until healthcare providers review the patient's information.

Initial website enquiry and consultation channels may be free of charge unless Care N Tour clearly states otherwise in writing.

12. Quotations, Packages, and Confirmations

Prices, "from" prices, savings, package examples, treatment durations, recovery periods, travel timelines, and service descriptions on the website are indicative and informational. They are not binding offers unless confirmed in writing for a specific patient and package.

A package becomes confirmed only when Care N Tour issues a written confirmation, invoice, package summary, payment link, or similar document and the required deposit or payment is received.

A written package confirmation may include medical coordination fees, provider fees, accommodation, transfers, translation support, concierge services, companion arrangements, administrative charges, payment processing costs, or other agreed services.

If there is a conflict between these Terms and a specific written package confirmation, the written package confirmation will prevail for that package only, unless applicable law requires otherwise.

13. Changes to Treatment Plans and Costs

Medical plans and costs may change after in-person consultation, examination, new test results, clinical reassessment, provider recommendation, complications, patient preference changes, availability changes, currency movements, third-party price changes, additional travel needs, extended recovery, or unexpected events.

The patient is responsible for additional costs resulting from new clinical requirements, extra services, extended stays, upgraded accommodation, additional tests, medications, implants, medical supplies, complications, emergency care, companion needs, travel changes, or patient-requested changes, unless otherwise agreed in writing.

Care N Tour will seek to communicate material changes as clearly as reasonably possible, but urgent medical or operational circumstances may require immediate action by the healthcare provider or patient.

14. Payments

Payments may be made to Care N Tour, to healthcare providers, or to other third-party providers, depending on the package and written instructions.

The payer must use only lawful funds and must provide accurate billing, tax, identity, and payment information when requested. Care N Tour may reject, refund, delay, or hold a payment where required for fraud prevention, sanctions, anti-money-laundering, banking, card processing, regulatory, or compliance reasons.

Care N Tour may charge coordination fees, administrative fees, concierge fees, service fees, referral fees, partner fees, management fees, or package margins. Such amounts may be included in the package price or shown separately, depending on the package structure and applicable law.

Bank charges, card fees, payment gateway fees, currency conversion charges, intermediary bank fees, foreign transaction fees, and exchange-rate differences are the responsibility of the payer unless Care N Tour agrees otherwise in writing.

15. Refunds, Cancellations, and Rescheduling

Refunds, cancellations, credits, no-shows, late arrivals, rescheduling, and third-party recoveries are governed by Care N Tour's Refund & Cancellation Policy and any specific cancellation terms in the written package confirmation.

Third-party providers may apply their own cancellation and refund rules. Care N Tour cannot guarantee refunds for amounts already paid or committed to third parties unless those third parties approve and return the funds.

A request to reschedule does not automatically create a right to refund. Rescheduling depends on medical suitability, provider availability, travel feasibility, accommodation availability, and any applicable change fees or price differences.

16. Travel, Visa, Immigration, and Insurance

The patient and companion are responsible for passports, visas, immigration compliance, entry requirements, transit rules, travel permissions, medical travel fitness, vaccination requirements, customs rules, and return-travel requirements.

Care N Tour may provide general support or guidance, but Care N Tour does not guarantee visa approval, entry into Egypt, airline boarding, immigration clearance, insurance coverage, reimbursement, claim approval, or safe travel.

Patients are encouraged to consider appropriate travel insurance, medical travel insurance, complication coverage, cancellation coverage, and companion coverage. Care N Tour is not an insurance provider or broker unless expressly stated in writing.

17. Accommodation, Transfers, and Local Logistics

Accommodation, airport transfers, local transportation, tours, mobility support, and other logistics may be arranged by or through third-party providers. Those providers are responsible for their own services, safety practices, operating licenses, vehicles, rooms, facilities, and staff.

Care N Tour will use reasonable efforts to coordinate the agreed logistics, but it is not responsible for airline delays, traffic, weather disruption, border issues, hotel policy changes, transport provider failures, public events, strikes, force majeure, or other circumstances outside its reasonable control.

Patients must follow medical instructions regarding travel, movement, activity level, diet, medication, wound care, and post-treatment restrictions. Tourism, excursions, and non-medical activities should only be undertaken when medically appropriate.

18. Companions and Family Members

Companions are responsible for their own travel documents, health status, conduct, insurance, expenses, visas, accommodation needs, and compliance with local laws and provider rules.

A companion may assist the patient, but the patient or authorized guardian remains responsible for medical decisions unless the law or provider documents recognize the companion as an authorized representative.

Care N Tour may refuse or limit companion participation where necessary for safety, medical privacy, provider policy, infection control, accommodation limits, or operational reasons.

19. Patient Conduct and Safety

Patients, companions, and users must behave respectfully toward Care N Tour staff, healthcare providers, hotel staff, drivers, translators, other patients, and the public.

Care N Tour may suspend or terminate services without refund of performed services or non-refundable costs where a patient, companion, or user engages in abusive behavior, harassment, threats, violence, discrimination, fraud, illegal conduct, intoxication-related risk, refusal to follow safety instructions, or conduct that endangers themselves or others.

Patients must attend appointments on time, follow pre-operative and post-operative instructions, disclose relevant health changes, and cooperate with reasonable administrative and medical requirements.

20. Medical Risks and No Guaranteed Outcome

All medical care carries risks. Risks may include discomfort, pain, side effects, infection, bleeding, scarring, delayed healing, allergic reaction, failed treatment, need for revision, complications, hospitalization, emergency care, disability, infertility-related disappointment, unsatisfactory aesthetic outcome, or other adverse events.

Care N Tour does not guarantee any medical result, aesthetic result, surgical result, fertility result, pregnancy result, diagnostic result, recovery speed, cost saving, appointment date, doctor availability, or travel outcome.

Any concerns about clinical care, medical risks, complications, treatment quality, consent, or outcome must be raised promptly with the treating healthcare provider. Care N Tour may assist with communication, but clinical responsibility remains with the relevant healthcare provider.

21. Aftercare and Follow-Up

Care N Tour may coordinate follow-up communication between the patient and healthcare provider. Aftercare coordination is not continuous medical monitoring, emergency care, home nursing, telemedicine, or medical supervision unless expressly agreed in writing and provided by a licensed healthcare provider.

After returning home, the patient is responsible for following discharge instructions, attending recommended follow-up appointments, seeking local medical care when necessary, and promptly reporting concerning symptoms to the treating provider or local emergency services.

22. Website Accounts and Security

If the website offers account access, sign-in features, dashboards, document upload, payment links, messaging, or similar functions, you are responsible for keeping your credentials confidential and for all activity under your account.

You must notify Care N Tour promptly if you suspect unauthorized access, misuse, data compromise, or payment fraud. Care N Tour may suspend or restrict access where needed to protect users, providers, systems, or legal compliance.

23. Acceptable Use of the Website

You must not use the website or services to:

violate any law, regulation, professional rule, or third-party right;
submit false, misleading, forged, incomplete, or unauthorized information;
seek unlawful, unsafe, unethical, or prohibited medical services;
impersonate another person or misrepresent authority;
interfere with website security, availability, or functionality;
scrape, harvest, copy, or misuse data without permission;
upload malware, harmful code, spam, or abusive content;
harass, threaten, defame, discriminate, or abuse any person;
use Care N Tour content, brand, or systems for unauthorized commercial purposes.

Care N Tour may investigate, block, suspend, delete, or report misuse where appropriate.

24. Intellectual Property

The website, brand, logo, text, graphics, images, videos, design, layout, software, databases, treatment descriptions, package descriptions, blog content, guides, forms, and other materials are owned by or licensed to Care N Tour unless stated otherwise.

You may use the website for personal, non-commercial, lawful purposes related to evaluating or using Care N Tour services. You must not copy, reproduce, modify, distribute, sell, publish, frame, scrape, reverse engineer, or exploit website content without written permission.

All trademarks, trade names, logos, and service names remain the property of their respective owners.

25. User Submissions, Testimonials, and Media

If you submit comments, reviews, testimonials, photos, videos, medical journey stories, or other content to Care N Tour, you confirm that the content is accurate, lawful, not misleading, and that you have the rights and consents needed to submit it.

Care N Tour may use, edit, translate, publish, display, and share testimonials or media only where permitted by your consent and applicable law. Medical images, patient identities, and sensitive health information will be handled with particular care.

You should not submit confidential or highly sensitive information through public social media channels or unsecured communication channels.

26. Privacy, Health Data, and Cookies

Care N Tour may collect and process personal information and health-related information to respond to enquiries, coordinate medical provider review, prepare packages, arrange travel support, process payments, provide services, comply with law, and improve operations.

Health information is sensitive. By submitting such information, you authorize Care N Tour to use and share relevant information with healthcare providers and third-party providers as reasonably necessary for the requested services, subject to applicable law and Care N Tour privacy notices.

Digital communications, including email, WhatsApp, web forms, cloud storage, and third-party platforms, may involve security and confidentiality risks. Care N Tour uses reasonable safeguards but cannot guarantee that every communication method is risk-free.

The website may use cookies, analytics, or similar technologies. Continued use of the website may be subject to the applicable cookie and privacy notices.

27. Electronic Communications

You agree that Care N Tour may contact you by email, phone, WhatsApp, SMS, website message, account notification, video call, or other contact details you provide for service-related purposes.

Electronic communications may satisfy written notice requirements unless applicable law requires another method. You are responsible for keeping your contact details current and checking communications regularly.

You may opt out of non-essential marketing communications where required by law, but Care N Tour may still send service, booking, payment, safety, legal, or administrative messages.

28. Third-Party Websites and Platforms

The website may contain links, embedded content, booking tools, payment processors, maps, social media, hospital pages, hotel pages, insurance resources, or other third-party websites and platforms.

Care N Tour is not responsible for third-party content, availability, policies, privacy practices, security, pricing, representations, or services. Use of third-party websites or platforms is at your own risk and subject to their own terms.

29. Service Availability and Website Changes

Care N Tour may update, suspend, withdraw, replace, or modify website content, services, packages, providers, destinations, prices, contact channels, account features, or operational processes at any time.

Care N Tour does not guarantee that the website will always be available, uninterrupted, secure, error-free, virus-free, or compatible with every device, browser, or jurisdiction.

30. Limitation of Liability

To the maximum extent permitted by applicable law, Care N Tour is not liable for indirect, incidental, special, consequential, punitive, exemplary, or loss-of-profit damages, including loss of opportunity, loss of travel costs, lost income, emotional distress, disappointment, reputational harm, data loss, or business interruption.

To the maximum extent permitted by applicable law, Care N Tour is not liable for acts, omissions, advice, negligence, malpractice, delays, cancellations, policy changes, or failures of healthcare providers, airlines, hotels, transport providers, insurers, visa authorities, payment processors, translators, tour providers, or other third-party providers.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, or any other liability that cannot be excluded under applicable law.

Where liability cannot be excluded but can be limited, Care N Tour's total liability for any claim relating to a paid Care N Tour coordination service will be limited to the amount actually paid to Care N Tour for the affected service, unless applicable law requires otherwise.

31. Indemnity

You agree to indemnify and hold harmless Care N Tour, its owners, directors, officers, employees, contractors, coordinators, and representatives from claims, losses, liabilities, damages, penalties, costs, and expenses arising from:

your breach of these Terms;
inaccurate, incomplete, unauthorized, or misleading information supplied by you;
your violation of law or third-party rights;
your misuse of the website or services;
your conduct or the conduct of any companion or person acting on your behalf;
claims made by third parties due to your instructions, omissions, or documents.

This indemnity applies only to the extent permitted by applicable law.

32. Force Majeure

Care N Tour is not responsible for delay, cancellation, non-performance, or extra cost caused by events outside its reasonable control, including natural disasters, epidemic or public health restrictions, war, civil unrest, terrorism, strikes, airline disruption, border closure, government action, visa restrictions, cyber incidents, power outage, internet failure, hospital emergency closure, provider unavailability, or other force majeure events.

Care N Tour will use reasonable efforts to communicate with the patient and, where practical, support rescheduling or recovery of refundable third-party amounts.

33. Suspension or Termination

Care N Tour may suspend or terminate access to the website or services if you breach these Terms, fail to make payment, provide inaccurate information, misuse communication channels, engage in unsafe or abusive conduct, request unlawful services, or create legal, medical, operational, or security risks.

Termination does not affect rights and obligations that arose before termination, including payment obligations, refund rules, confidentiality, intellectual property, limitation of liability, indemnity, and dispute terms.

34. Complaints and Dispute Resolution

Care N Tour aims to handle complaints professionally and in good faith. Complaints should be submitted in writing to info@carentour.com with relevant booking details, payment records, documents, communications, and a clear description of the issue.

Care N Tour may need to obtain information from healthcare providers or third-party providers before responding. Clinical complaints may need to be reviewed directly by the relevant healthcare provider according to that provider's own procedures.

35. Governing Law and Jurisdiction

These Terms are governed by the laws of the Arab Republic of Egypt, without prejudice to any mandatory consumer-protection or patient rights that may apply.

Subject to any mandatory law to the contrary, the competent courts of Egypt shall have jurisdiction over disputes arising out of or relating to these Terms, the website, or Care N Tour services.

36. Changes to These Terms

Care N Tour may update these Terms from time to time. The updated version will apply from the date stated at the top of the Terms or from the date of publication on the website, unless otherwise required by law.

For confirmed paid packages, the terms in force at the time of confirmation will generally apply to that package, except where the update is required by law, relates to safety, protects users, or is expressly accepted by the patient.

37. Language

These Terms may be made available in English, Arabic, or other languages. The English and Arabic versions are intended to have the same meaning. If there is any inconsistency and Egyptian law or a competent Egyptian authority requires Arabic to prevail, the Arabic version shall prevail to that extent.

38. General Legal Terms

If any part of these Terms is found invalid, unlawful, or unenforceable, the remaining parts will continue to apply.

Failure by Care N Tour to enforce any right does not waive that right. You may not assign or transfer your rights or obligations without Care N Tour's written consent. Care N Tour may assign or transfer its rights and obligations where reasonably necessary for business, legal, restructuring, or service-continuity purposes, subject to applicable law.

These Terms, together with the Refund & Cancellation Policy, Privacy Policy or privacy notice, package confirmation, invoice, consent documents, and any specific written terms, form the agreement between you and Care N Tour for the relevant services.

39. Contact

For questions about these Terms, please contact:

Care N Tour Email: info@carentour.com Phone / WhatsApp: +20 122 9503333 Office: Office 23, Building D, Agora Mall, New Cairo, Egypt

Terms and Conditions